The National Association of Insurance Commissioners (NAIC) recently compiled the complaints that are made by consumers against their own companies and provided the following list:
Top Five Reasons for Complaints in 2008
Total No. Percentage
Delays 26,844 19.1%
Denial of Claim 25,851 18.4%
Settlement/Offer 20,021 14.2%
Rating 6,644 4.7%
Cancellation 5,618 4.0%
The report also found that a total of 195,669 confirmed consumer complaints on insurance companies were reported in the 2008 calendar year. Also that accident/ health and auto insurance coverages were the target of the most complaints.
A review of the list seems to confirm that the tactics of Delay, Deny, Defend not only are very much at work, but that people don’t like them. Considering that the people in this survey are the consumers who are buying the product, hopefully these findings will wake the industry up.
But, if they don’t and you continue to have a problem, remember to contact an experienced personal injury attorney to explain your rights and to make sure you are protected.
A founding partner with Bradshaw & Bryant, Mike Bryant has always fought to find justice for his clients—knowing that legal troubles, both personal injury and criminal, can be devastating for a family. Voted a Top 40 Personal Injury "Super Lawyer" multiple years, Mr. Bryant has also been voted one of the Top 100 Minnesota "Super Lawyers" four times.